Hyster enjoys a wonderful relationship with the majority of its clients due its focus on producing complete customer satisfaction through its world class manufacturing. Our objective is to foresee the requirements of all our clients along with address them with forklifts that deliver the value, the performance and the reliability that they require.
Hyster completely believes in starting with the customer. The company performs yearly focus groups and offers on-going voice of customer research which is conducted both online and in the field. We have over 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest ownership cost and total reliability all of Hyster's machines are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality All The Time
To initiate quality from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold each and every employee responsible for consistent quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of high quality features as standard with our products. By remaining committed to our focus on both quality and safety, and by being innovative from start to finish, we deliver several of the best material handling equipment on the market. These are just some of the reasons the company has become a leader in the business.